DUCS® is a customer service process based on the book "Deliver Ultimate Customer Service" by Alan B. Hale, an entrepreneur and consultant. The book is written in a parable-based format and is a guide for executives, leaders, and managers to improve customer service within their organizations. Through an engaging parable, the book offers practical strategies and insights to help businesses elevate their service standards and deliver exceptional experiences to their customers. Contact a Representative today!
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New DUCS® 2.0 Book Release First Quarter 2025
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