Deliver Ultimate Customer Service 2.0
Customer Service For Leaders and Managers in Any Industry.
Update for the In-Offce, Hybrid, and Virtual Business Model.
Introduction to the "New" Book
Introduction to the "New" Book
Introduction to the "New" Book
DUCS®
DUCS® was developed for managers and leaders by an entrepreneur wanting to inspire champions of great customer service. DUCS® 2.0 updates the story's original workplace to a hybrid and virtual one, reflecting the realities of the post-pandemic world. The parable's "ultimate" theme can impact any leader regardless of their industry.
Workshops - Seminars
Introduction to the "New" Book
Introduction to the "New" Book
DUCS® is built on proven customer service strategies and techniques used in the government, business, and education fields. The principles revolve around setting goals, recognizing obstacles, educating the entity's personnel, managing expectations, and then leading them to new "ultimate" levels of service.
Author - Keynote Speaker
Introduction to the "New" Book
Author - Keynote Speaker
Alan's career spans over four decades and includes time in the Navy flying with an Anti-Submarine Warfare squadron, owning two e-commerce and travel related businesses, and over a decade as a consultant, facilitator, speaker, and workshop leader. He brings real-life experience and humor to every presentation and his writing.